Privacy policy

Privacy policy 2ndhandgames

https://2hg.nl

About our privacy policy

Second hand games cares a lot about your privacy. Therefore, we only process data that we need for (the improvement of) our services and handle with care the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by 2ndhand games. The effective date for the validity of these terms and conditions is 29/01/2020, with the publication of a new version the validity of all previous versions expires. 

This privacy policy describes what data is collected about you by us, what this data is used for and with whom and under what conditions, if any, this data can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. 

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom the data is transparent. Web shop software

Prestashop

Our webshop is developed with software from Prestashop. Personal information that you make available to us for our services will be shared with this party. Prestashop has access to your information to provide us (technical) support, they will never use your information for any other purpose. 

Prestashop is, based on the agreement we have concluded with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Prestashop uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. 

Prestashop reserves the right to share collected data within its own group of companies in order to further improve the service.

Webhosting

Hostnet 

We purchase web hosting and e-mail services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Hostnet has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostnet is obliged to maintain confidentiality pursuant to the agreement.

Hotmail 

We use the services of Hotmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Hotmail has no access to our inbox and we treat all our email traffic confidentially.

Payment processors

Mollie 

For handling (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All of the above guarantees regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.

Klarna 

For handling (part of) the payments in our webshop, we use the platform of Klarna. Klarna processes your name, address and place of residence and your payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal information. Klarna reserves the right to use your data to further improve its services and to share (anonymized) data with third parties. Klarna shares personal data and information relating to your financial position with credit rating agencies in the case of a request for a deferred payment (credit facility). All of the above safeguards relating to the protection of your personal data also apply to the components of Klarna's services for which they engage third parties. Klarna does not retain your data longer than permitted by law.

Reviews

Shipping and logistics

PostNL 

If you place an order with us it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this information only for the purpose of carrying out the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL 

If you place an order with us it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence data with DHL. DHL uses these data only for the execution of the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

Save your Parcel 

If you place an order with us it is our job to have your package delivered to you. We use the services of Red je Pakketje to carry out the deliveries. For this it is necessary that we share your name, address, place of residence and e-mail address with Red je Pakketje. Red je Pakketje uses this information only for the purpose of executing the agreement. In the event that Red je Pakketje engages subcontractors, Red je Pakketje will also make your details available to these parties.

External sales channels

Bol.com 

We sell (a part of) our articles via the platform of Bol.com. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl 

We sell (part of) our products through the platform of Marktplaats.nl. If you place an order via this platform then Marktplaats.nl shares your order and personal information with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your information from loss and unauthorized use.

Purpose of data processing

General purpose of processing 

We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we ask your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation. 

Automatically collected data 

Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. 

Cooperation with tax and criminal investigations 

Where appropriate, 2nd hand games may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case we will be forced to share your data, but we will oppose this within the possibilities offered to us by law. 

Storage periods 

We keep your data as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. Employees, however, no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Pursuant to current Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly. 

Right of inspection 

You always have the right to view the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data with an overview of the processors that hold these data, stating the category under which we have stored these data, at the e-mail address known to us. 

Right of rectification 

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, modified at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file. 

Right to restrict processing 

You always have the right to limit the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction. 

Right to transferability 

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data relating to you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of data files can then no longer be guaranteed. 

Right of objection and other rights 

If necessary, you have the right to object to the processing of your personal data by or on behalf of 2ndhandsgames. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then discontinue the processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Third party cookies 

In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy 

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details

2nd hand games 

Edisonweg 2G 

3208 KB Spijkenisse Netherlands

info@2hg.nl