This is a cookie agreement request — We use cookies

We use necessary cookies to ensure our website functions properly. With your permission, we also use analytical and marketing cookies to improve the website, analyze usage, and show you relevant content and advertisements.

By clicking 'Accept all', you consent to the use of all cookies. You can adjust your preferences via 'Cookie settings' or accept only the necessary cookies.you can customize it or disable in the backoffice: Modules / Module manager / AN Cookie Popup.

Privacy policy Acceptdone

Return conditions

Right of Withdrawal

For the Supply of Products

  1. When purchasing products, the consumer has the right to cancel the agreement without giving any reason within 14 days. This cooling-off period starts on the day after the consumer, or a representative designated by the consumer and made known to the seller in advance, receives the product.

  2. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, including all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the seller.

  3. If the consumer wishes to exercise their right of withdrawal, they must notify the seller within 14 days of receiving the product. The consumer must do so using the model withdrawal form. After notifying the seller of their intention to withdraw, the consumer must return the product within 14 days. The consumer must be able to prove that the goods were returned on time, for example by providing proof of shipment.

  4. If the consumer has not notified the seller of their intention to exercise the right of withdrawal within the periods stated in sections 2 and 3, or has not returned the product to the seller, the purchase becomes final.

  5. Please note: Our games/DVDs are shipped sealed. If the seal is broken, your right to return the product is forfeited.

    More information -> 3.4 https://www.webwinkelkeur.nl/het-herroepingsrecht-hoe-zit-het-precies/

For the Supply of Services

  1. In the case of services, the consumer has the right to cancel the agreement without giving any reason for at least 14 days, starting from the day the agreement is concluded.

  2. To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the seller in the offer and/or at the latest upon delivery of the service.

Costs in the Event of Withdrawal

  1. If the consumer exercises the right of withdrawal, they are responsible for no more than the direct costs of returning the product.

  2. If the consumer has made a payment, the seller shall refund this amount as soon as possible, and no later than 14 days after the withdrawal. Refunds are subject to the condition that the product has already been received back by the seller, or that conclusive proof of complete return shipment has been provided. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.

  3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any reduction in the product's value.

  4. The consumer cannot be held liable for any reduction in the value of the product if the seller has failed to provide all legally required information regarding the right of withdrawal before the purchase agreement was concluded.

Exclusion of the Right of Withdrawal

  1. The seller may exclude the consumer's right of withdrawal for products and services as described in sections 2 and 3. Such exclusion is only valid if the seller has clearly stated this in the offer or, at the latest, before the agreement is concluded.

  2. Exclusion of the right of withdrawal is only possible for products:

a. that have been manufactured according to the consumer's specifications;

b. that are clearly personal in nature;

c. that, by their nature, cannot be returned;

d. that are liable to deteriorate or expire rapidly;

e. whose price is subject to fluctuations in the financial market over which the seller has no control;

f. consisting of individual newspapers or magazines;

g. consisting of audio or video recordings and computer software where the consumer has broken the seal;

h. consisting of hygiene products where the consumer has broken the seal.

  1. Exclusion of the right of withdrawal is only possible for services:

a. relating to accommodation, transport, restaurant services, or leisure activities to be provided on a specific date or during a specific period;

b. where performance has begun with the consumer's express consent before the cooling-off period has expired;

c. relating to betting and lotteries.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the agreement.)

To:

2dehandsgames
Groenewoud 14
3203 AM Spijkenisse
Email: Info@2hg.nl
Phone: +31 6 51064977

I/We () hereby notify you that I/we () withdraw from our agreement concerning the sale of the following goods / provision of the following service (*):

Date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.